Refund policy

Last updated: 21 October 2026

In short: January Sorted is a digital download supplied straight after payment, so we don’t give refunds if you change your mind. If the files are faulty or not as described, we’ll fix or replace them – and if we can’t, you’re entitled to a price reduction of up to a full refund.

Your 14-day cancellation right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you would normally have 14 days to cancel an online purchase. For digital content not supplied on a tangible medium, that right ends once supply begins if you have expressly asked for immediate supply and acknowledged that you lose the right to cancel. At checkout you give that request and acknowledgement, and the download page is made available immediately after payment – so from then, change-of-mind cancellations and refunds are not available. We confirm this in your order confirmation/receipt.

Faulty or misdescribed content

Under the Consumer Rights Act 2015 digital content must be of satisfactory quality, fit for purpose and as described. If it isn’t, email hello@januarysorted.co.uk with your order email and what’s wrong. You’re entitled to a repair or replacement; if that’s impossible or can’t be done within a reasonable time and without significant inconvenience, you’re entitled to a price reduction, up to a full refund. If content we supply damages your device or other digital content because we didn’t use reasonable care and skill, we’ll repair the damage or pay compensation.

Download problems

If a link doesn’t work or a file won’t open, contact us and we’ll send the files again – we aim to reply within 2 working days.

Bought on Etsy or Gumroad?

Orders placed on those marketplaces are also covered by their own buyer policies; contact us first and we’ll help.

Nothing in this policy affects your statutory rights. Seller: Mobmodz Limited, 447 Staines Road West, Ashford, England, TW15 2AB. Company no. 11328121. VAT no. GB500025370.